Group processes in outsourcing projects - implications for performance

Stephanie Morgan; Royston Morgan; Desmond Doran

Group processes in outsourcing projects - implications for performance

Stephanie Morgan, Royston Morgan, Desmond Doran

Research output: Chapter in Book/Report/Conference proceeding › Published conference contribution

Abstract

This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. ‘robots’ or ‘suits’), and discussions of (un)professional behaviour linked to these categories – often indicating high levels of contempt. Implications for practice are highlighted.

Original language	English
Title of host publication	23rd EuROMA Conference: Interactions
Place of Publication	Trondheim, Norway
Publication status	Published - Jul 2016
Event	3rd EuROMA Conference: Interactions - Trondheim, Norway Duration: 17 Jun 2016 → 22 Jun 2016

Conference

Conference	3rd EuROMA Conference: Interactions
Country/Territory	Norway
City	Trondheim
Period	17/06/16 → 22/06/16

Cite this

@inproceedings{d8427979df944d2ca6b3189167fc5e49,

title = "Group processes in outsourcing projects - implications for performance",

abstract = "This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. {\textquoteleft}robots{\textquoteright} or {\textquoteleft}suits{\textquoteright}), and discussions of (un)professional behaviour linked to these categories – often indicating high levels of contempt. Implications for practice are highlighted.",

author = "Stephanie Morgan and Royston Morgan and Desmond Doran",

year = "2016",

month = jul,

language = "English",

isbn = "9788230332771 ",

booktitle = "23rd EuROMA Conference: Interactions",

note = "3rd EuROMA Conference: Interactions ; Conference date: 17-06-2016 Through 22-06-2016",

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TY - GEN

T1 - Group processes in outsourcing projects - implications for performance

AU - Morgan, Stephanie

AU - Morgan, Royston

AU - Doran, Desmond

PY - 2016/7

Y1 - 2016/7

N2 - This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. ‘robots’ or ‘suits’), and discussions of (un)professional behaviour linked to these categories – often indicating high levels of contempt. Implications for practice are highlighted.

AB - This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. ‘robots’ or ‘suits’), and discussions of (un)professional behaviour linked to these categories – often indicating high levels of contempt. Implications for practice are highlighted.

UR - http://eprints.kingston.ac.uk/35306/

M3 - Published conference contribution

SN - 9788230332771

BT - 23rd EuROMA Conference: Interactions

CY - Trondheim, Norway

T2 - 3rd EuROMA Conference: Interactions

Y2 - 17 June 2016 through 22 June 2016

ER -

Group processes in outsourcing projects - implications for performance

Abstract

Conference

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