Supporting rural public transport users during disruption: The role of real time information.

Nagendra Velaga; Gowri Somayajulu Sripada; Mark Edward Beecroft; John Donald Nelson; Jillian Anable; John Hugh Farrington

Supporting rural public transport users during disruption: The role of real time information.

Nagendra Velaga, Gowri Somayajulu Sripada, Mark Edward Beecroft, John Donald Nelson, Jillian Anable, John Hugh Farrington

Research output: Contribution to conference › Unpublished paper

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Abstract

High quality real-time passenger information provision is an important factor in supporting public transport use. Real-time information is particularly useful for travellers in the event of service disruption. The role of real-time information in supporting travellers during service disruption is poorly understood, particularly in rural areas. In this paper we first illustrate and categorise travel disruptions. Real-time passenger information (RTPI) requirements - particularly for rural public transport users - are then identified for each phase of disruption
through interviews and focus groups with passengers. Also, patterns of passenger behaviour during travel and transport disruptions are identified. In the light of this research a conceptual model of the recovery phases of disruption is presented to align the RTPI requirements for each recovery phase of disruption. The evaluation of the model through a series of focus groups and interviews with passengers, transport service providers, and government
agencies is then discussed. The paper concludes by suggesting necessary advances in digital technologies for RTPI systems to support public transport users during disruptions.

Original language	English
Number of pages	12
Publication status	Unpublished - 8 Jan 2013
Event	University Transport Study Group (UTSG) 45th Annual Conference - Oxford, United Kingdom Duration: 8 Jan 2013 → 10 Jan 2013

Conference

Conference	University Transport Study Group (UTSG) 45th Annual Conference
Country/Territory	United Kingdom
City	Oxford
Period	8/01/13 → 10/01/13

Keywords

Transport
Disruption

Cite this

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title = "Supporting rural public transport users during disruption: The role of real time information.",

abstract = "High quality real-time passenger information provision is an important factor in supporting public transport use. Real-time information is particularly useful for travellers in the event of service disruption. The role of real-time information in supporting travellers during service disruption is poorly understood, particularly in rural areas. In this paper we first illustrate and categorise travel disruptions. Real-time passenger information (RTPI) requirements - particularly for rural public transport users - are then identified for each phase of disruptionthrough interviews and focus groups with passengers. Also, patterns of passenger behaviour during travel and transport disruptions are identified. In the light of this research a conceptual model of the recovery phases of disruption is presented to align the RTPI requirements for each recovery phase of disruption. The evaluation of the model through a series of focus groups and interviews with passengers, transport service providers, and governmentagencies is then discussed. The paper concludes by suggesting necessary advances in digital technologies for RTPI systems to support public transport users during disruptions.",

keywords = "Transport, Disruption",

author = "Nagendra Velaga and Sripada, {Gowri Somayajulu} and Beecroft, {Mark Edward} and Nelson, {John Donald} and Jillian Anable and Farrington, {John Hugh}",

note = "Acknowledgement: The research described here is supported by the award made by the RCUK Digital Economy programme to the dot.rural Digital Economy Research Hub; award reference: EP/G066051/1. Some additional material has been drawn from the RCUK EPSRC {\textquoteleft}Disruption{\textquoteright} project (funding reference number: EP/J00460X/1), and we are particularly grateful to Greg Marsden and Jeremy Shires for executing the focus groups at University of Leeds. ; University Transport Study Group (UTSG) 45th Annual Conference ; Conference date: 08-01-2013 Through 10-01-2013",

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month = jan,

day = "8",

language = "English",

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TY - CONF

T1 - Supporting rural public transport users during disruption

T2 - University Transport Study Group (UTSG) 45th Annual Conference

AU - Velaga, Nagendra

AU - Sripada, Gowri Somayajulu

AU - Beecroft, Mark Edward

AU - Nelson, John Donald

AU - Anable, Jillian

AU - Farrington, John Hugh

N1 - Acknowledgement: The research described here is supported by the award made by the RCUK Digital Economy programme to the dot.rural Digital Economy Research Hub; award reference: EP/G066051/1. Some additional material has been drawn from the RCUK EPSRC ‘Disruption’ project (funding reference number: EP/J00460X/1), and we are particularly grateful to Greg Marsden and Jeremy Shires for executing the focus groups at University of Leeds.

PY - 2013/1/8

Y1 - 2013/1/8

N2 - High quality real-time passenger information provision is an important factor in supporting public transport use. Real-time information is particularly useful for travellers in the event of service disruption. The role of real-time information in supporting travellers during service disruption is poorly understood, particularly in rural areas. In this paper we first illustrate and categorise travel disruptions. Real-time passenger information (RTPI) requirements - particularly for rural public transport users - are then identified for each phase of disruptionthrough interviews and focus groups with passengers. Also, patterns of passenger behaviour during travel and transport disruptions are identified. In the light of this research a conceptual model of the recovery phases of disruption is presented to align the RTPI requirements for each recovery phase of disruption. The evaluation of the model through a series of focus groups and interviews with passengers, transport service providers, and governmentagencies is then discussed. The paper concludes by suggesting necessary advances in digital technologies for RTPI systems to support public transport users during disruptions.

AB - High quality real-time passenger information provision is an important factor in supporting public transport use. Real-time information is particularly useful for travellers in the event of service disruption. The role of real-time information in supporting travellers during service disruption is poorly understood, particularly in rural areas. In this paper we first illustrate and categorise travel disruptions. Real-time passenger information (RTPI) requirements - particularly for rural public transport users - are then identified for each phase of disruptionthrough interviews and focus groups with passengers. Also, patterns of passenger behaviour during travel and transport disruptions are identified. In the light of this research a conceptual model of the recovery phases of disruption is presented to align the RTPI requirements for each recovery phase of disruption. The evaluation of the model through a series of focus groups and interviews with passengers, transport service providers, and governmentagencies is then discussed. The paper concludes by suggesting necessary advances in digital technologies for RTPI systems to support public transport users during disruptions.

KW - Transport

KW - Disruption

M3 - Unpublished paper

Y2 - 8 January 2013 through 10 January 2013

ER -

Supporting rural public transport users during disruption: The role of real time information.

Abstract

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Keywords

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