Supporting rural public transport users during disruption: The role of real time information.

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Abstract

High quality real-time passenger information provision is an important factor in supporting public transport use. Real-time information is particularly useful for travellers in the event of service disruption. The role of real-time information in supporting travellers during service disruption is poorly understood, particularly in rural areas. In this paper we first illustrate and categorise travel disruptions. Real-time passenger information (RTPI) requirements - particularly for rural public transport users - are then identified for each phase of disruption
through interviews and focus groups with passengers. Also, patterns of passenger behaviour during travel and transport disruptions are identified. In the light of this research a conceptual model of the recovery phases of disruption is presented to align the RTPI requirements for each recovery phase of disruption. The evaluation of the model through a series of focus groups and interviews with passengers, transport service providers, and government
agencies is then discussed. The paper concludes by suggesting necessary advances in digital technologies for RTPI systems to support public transport users during disruptions.
Original languageEnglish
Number of pages12
Publication statusUnpublished - 8 Jan 2013
EventUniversity Transport Study Group (UTSG) 45th Annual Conference - Oxford, United Kingdom
Duration: 8 Jan 201310 Jan 2013

Conference

ConferenceUniversity Transport Study Group (UTSG) 45th Annual Conference
CountryUnited Kingdom
CityOxford
Period8/01/1310/01/13

Keywords

  • Transport
  • Disruption

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    Velaga, N., Sripada, G. S., Beecroft, M. E., Nelson, J. D., Anable, J., & Farrington, J. H. (2013). Supporting rural public transport users during disruption: The role of real time information.. Paper presented at University Transport Study Group (UTSG) 45th Annual Conference, Oxford, United Kingdom.