Trust and Distrust in Nigerian Supply Chain Relationships

Kingsley Obi Omeihe*, Veronika Gustafsson, Isaac Oduro Amoako, Mohammad Saud Khan

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

Purpose- To date, most of the literature on trust and distrust reveal a paucity of studies about Nigerian Supply chain relationships. Specifically, this paper attempts to address this gap by examining how trust is developed and repaired
in supply chain relationships.
Design/methodology/approach- Within the scope of this paper, an interpretivist approach was adopted in response to calls for qualitative studies on supply chain relationships. Face to face semi-structured interviews with 12 supplier/customers active in Nigerian trade provided insights into the
importance of trust and distrust in enduring supply chain relationships. Data was analysed using iterations from interviews held with the respondents. These iterations demonstrate the key role trust plays in developing and maintaining
supply chain relationships whereas distrust deters cooperative relationships.
Findings- Key factors were considered in developing an understanding of how
trust and distrust mechanisms affect the coordination of supply chain performance. Three distinct types of trust-calculus based trust (CBT), identification based trust (IBT) and knowledge based trust (KBT) are considered to play an important role in maintaining and developing fruitful relationships. Conversely, the repair of two levels of distrust-calculus based distrust and
identification based distrust is crucial to enduring supply chain relationships.
Research limitations/implications- The importance of taking trust and distrust
seriously stems from its unique contextual embeddedness. This study fills a gap
in the literature by providing insights into how potential customers and suppliers
can leverage on trust to improve their supply chain capacities while suggesting remedial actions when trust is violated.
Originality- The paper enriches the view that trust and distrust are crucial in explaining Nigerian supply chain relationships. In a broader context, the complementary relationships between both mechanisms highlight the social advantage of trusting behaviour in overall performance of supply chains.
Original languageEnglish
Title of host publicationBritish Academy of Management
Pages1-31
Number of pages30
Volume33
Publication statusPublished - 5 Sep 2019
EventBAM2019: BAM Conference -
Duration: 3 Sep 20195 Sep 2019

Conference

ConferenceBAM2019
Period3/09/195/09/19

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