Abstract
With research revealing the importance of trust as a deciding factor for users to visit a website, designing websites that users find credible becomes important. Adding onscreen characters in various forms (e.g. photographs of a person) to represent the source of information is a simple and popular way to to increase the credibility of a website. However, despite its popularity, empirical studies have reported mixed results. This paper presents three experiments that explored the causes of this contradiction. In our experiments, the credibility of the source (as resulting from a photograph of a person) was found to be topic dependent. It was also found to positively correlate with and account for some 30% of the variability in the credibility of a website. These findings perhaps can explain the inconsistency of many previous studies. Finally, our study suggested that adding a user-selected photograph increases the credibility of the website, while the opposite occurs when adding a photograph that is lowly credible with respect to the topic of the website’s content.
Original language | English |
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Title of host publication | AISB 2008 Convention |
Subtitle of host publication | Communication, Interaction and Social Intelligence |
Publisher | Society for the Study of Artificial Intelligence and Simulation of Behaviour |
Pages | 1-8 |
Number of pages | 8 |
Volume | 3 |
ISBN (Print) | 1902956621 |
Publication status | Published - 2008 |
Event | ASIB 2008 - Aberdeen, United Kingdom Duration: 1 Apr 2008 → 4 Apr 2008 |
Conference
Conference | ASIB 2008 |
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Country/Territory | United Kingdom |
City | Aberdeen |
Period | 1/04/08 → 4/04/08 |