Abstract
This workshop discussed challenges of measuring the performance of transport contracts, which is usually achieved by benchmarking the relevant services against a few key performance indicators (KPIs). Such KPIs (the workshop identified cost efficiency, service quality and safety/security as the top three) can be explicitly included in the contracts (with a focus on compliance) or can be rather informal and part of a trusting partnership. Limited availability of good data and appropriate information technology systems appear to be the greatest challenges within developed markets. In the context of creating a formal market (such as the South African taxi market), which encourages public transport measurement and compliance, our findings suggest that it is important to set as a first step minimum standards to address the backlog with respect to establishing performance measurement regimes.
Original language | English |
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Pages (from-to) | 46-49 |
Number of pages | 4 |
Journal | Research in Transportation Economics |
Volume | 39 |
Issue number | 1 |
Early online date | 21 Jun 2012 |
DOIs | |
Publication status | Published - Mar 2013 |
Keywords
- contracts
- performance measurement
- compliance
- KPIs
- trusting partnerships
- data requirements