Workshop 1 report: performance measurement and compliance

John D. Nelson, Rico Merkert

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

This workshop discussed challenges of measuring the performance of transport contracts, which is usually achieved by benchmarking the relevant services against a few key performance indicators (KPIs). Such KPIs (the workshop identified cost efficiency, service quality and safety/security as the top three) can be explicitly included in the contracts (with a focus on compliance) or can be rather informal and part of a trusting partnership. Limited availability of good data and appropriate information technology systems appear to be the greatest challenges within developed markets. In the context of creating a formal market (such as the South African taxi market), which encourages public transport measurement and compliance, our findings suggest that it is important to set as a first step minimum standards to address the backlog with respect to establishing performance measurement regimes.
Original languageEnglish
Pages (from-to)46-49
Number of pages4
JournalResearch in Transportation Economics
Volume39
Issue number1
Early online date21 Jun 2012
DOIs
Publication statusPublished - Mar 2013

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Keywords

  • contracts
  • performance measurement
  • compliance
  • KPIs
  • trusting partnerships
  • data requirements

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